When processing a MAL in CLPS you have to record information about disbursements before it is known whether you need a joint payment or not. This information is not known until the lien waivers come back. Once office has had to correct 4 loans due to this.
If feels as if “Disbursements” is required by the software too soon. You do not know if you need a joint payment until the lien waivers come back. Without the lien waivers, you don’t know if it needs to be a joint payment or direct deposit to the producer. This means the CO is guessing about the step in some cases.
Could the process be reviewed to accommodate loading the disbursement issue later in the process by restructuring the order of required information in CLIPS?
NATIONAL OFFICE RESPONSE:
Thanks for you the suggestion. I have added it to our list of future enhancements.