Programs Submission Response: MAL/LDP

ISSUE:
When processing a MAL in CLPS you have to record information about disbursements before it is known whether you need a joint payment or not. This information is not known until the lien waivers come back. Once office has had to correct 4 loans due to this.

FACTS:
If feels as if “Disbursements” is required by the software too soon. You do not know if you need a joint payment until the lien waivers come back. Without the lien waivers, you don’t know if it needs to be a joint payment or direct deposit to the producer. This means the CO is guessing about the step in some cases.

SOLUTIONS:
Could the process be reviewed to accommodate loading the disbursement issue later in the process by restructuring the order of required information in CLIPS?

NATIONAL OFFICE RESPONSE:
Thanks for you the suggestion. I have added it to our list of future enhancements.