Programs Submission Response: BTO & RFS

Receipts for Service are required for each producer action/visit in the County Office.

Entering information for receipts for service is time consuming. During heavier workload times in the County Office this can become burdensome.

Link Bridges to Opportunity software with Program software, so that the RFS will be automatic when the producer has a service with FSA. This would be much more efficient for the employee and producer both.

This is a very good suggestion, one which we have discussed since the inception of using The Bridge for Receipt for Service (RFS). 

We are exploring the possibility of auto-populating the RFS section of the Customer Interaction to make the process more efficient. However, it first must be determined feasible, then developed and deployed; given time and budget constraints, this feature will not be researched or realized, if determined feasible, until FY18.