Programs Submission Response: Practice Length in COLS

ISSUE:
Contract length selection in COLS

FACTS:
Currently when adding a new offer in COLS, contract length defaults to 10 years and has been erroneously left at the default in times of high workload and short turn around deadlines. This results in the need for an FSA-321 misaction/misinformation to correct the error. In addition, we are required to obtain a statement from the contract holder that they did want the 15 year contract (for example).

SOLUTIONS:
In order for the contract length to not be inadvertently left at the 10 year default, would it be possible that the field default to a “blank” so the user would have to select 10 – 15 years? If this entry is overlooked then the software should notify the user that the years have not been specified. This should greatly lessen the number of FSA 321s being submitted to fix the incorrect contract length.

NATIONAL OFFICE RESPONSE:
Our team is currently testing a new Practice Screen redesign. It has been in development for months and has been a huge effort for COLS. Practice Length field value will default to “-Select-“ for all practices with multiple practice year options available. (See screen shot below) If a practice only has one Practice Length it will automatically default to the only option available. It is currently targeted for deployment to production the end of this month.

 DEFAULT VALUE “-Select-“

COLS 1

DROPDOWN VALUES AVAILABLE TO SELECT FROM

COLS 2

DEFAULT VALUE “10”

COLS 3

I would like to point out the following information provided by the development team:

  • When there is only one practice length, that will be automatically selected.
  • When there is more than one practice length, dropdown will be defaulted to “—Select—“ and user will be forced to select one length.

There is a defect logged against the Practice Length field that was found during testing. If the team is able to fix it timely, we should be on target for deployment the end of this month. Keep in mind if it is not easily fixed, it will be delayed. An IB will be issued once it is in production.