Program Submission Response: Bridges to Opportunity Enhancement

ISSUE:

Bridges to Opportunity – New Customer Interaction – Receipt for Service

It is possible to make the menus for the customer service, items provided to customer, items received from customer, and receipt drop-down menus, instead of the current scroll menus.

FACTS:

When trying to see which options to choose, it is hard to find them because you only see four options at a time.

SOLUTION:

Would it be possible to incorporate drop down menus to see more available options.

NATIONAL OFFICE RESPONSE:

We have discussed various ways to make that aspect of the application more user friendly. We will pursue improvements as you suggest in the coming weeks and months. One solution that may be possible is having autocomplete fields in which one starts typing what they want and a list of possibilities are shown. This may be even more effective than drop down menus. Either way, we will be improving the interface soon.