Program Submission Response: Bridges to Opportunity Enhancement

ISSUE:

Bridges to Opportunity – New Customer Interaction – Receipt for Service

It is possible to make the menus for the customer service, items provided to customer, items received from customer, and receipt drop-down menus, instead of the current scroll menus.

FACTS:

When trying to see which options to choose, it is hard to find them because you only see four options at a time.

SOLUTION:

Would it be possible to incorporate drop down menus to see more available options.

NATIONAL OFFICE RESPONSE:

We have discussed various ways to make that aspect of the application more user friendly. We will pursue improvements as you suggest in the coming weeks and months. One solution that may be possible is having autocomplete fields in which one starts typing what they want and a list of possibilities are shown. This may be even more effective than drop down menus. Either way, we will be improving the interface soon.

Programs Submission Response: BTO & RFS

ISSUE:
Receipts for Service are required for each producer action/visit in the County Office.

FACTS:
Entering information for receipts for service is time consuming. During heavier workload times in the County Office this can become burdensome.

SOLUTIONS:
Link Bridges to Opportunity software with Program software, so that the RFS will be automatic when the producer has a service with FSA. This would be much more efficient for the employee and producer both.

NATIONAL OFFICE RESPONSE:
This is a very good suggestion, one which we have discussed since the inception of using The Bridge for Receipt for Service (RFS). 

We are exploring the possibility of auto-populating the RFS section of the Customer Interaction to make the process more efficient. However, it first must be determined feasible, then developed and deployed; given time and budget constraints, this feature will not be researched or realized, if determined feasible, until FY18.