Programs Submission Response: BTO & RFS

ISSUE:
Receipts for Service are required for each producer action/visit in the County Office.

FACTS:
Entering information for receipts for service is time consuming. During heavier workload times in the County Office this can become burdensome.

SOLUTIONS:
Link Bridges to Opportunity software with Program software, so that the RFS will be automatic when the producer has a service with FSA. This would be much more efficient for the employee and producer both.

NATIONAL OFFICE RESPONSE:
This is a very good suggestion, one which we have discussed since the inception of using The Bridge for Receipt for Service (RFS). 

We are exploring the possibility of auto-populating the RFS section of the Customer Interaction to make the process more efficient. However, it first must be determined feasible, then developed and deployed; given time and budget constraints, this feature will not be researched or realized, if determined feasible, until FY18.